Frequently Asked
Questions about arenap

Creating an arenap account is quick and straightforward. Click the arenap Login link in the navigation menu and follow the registration steps. You'll need to provide a valid email address, a mobile number registered in the Philippines, and a secure password. You must confirm that you are at least 21 years old — this is a strict requirement under Philippine law and PAGCOR regulations. Once your basic details are submitted, you'll receive a verification email to activate your account.

You must be at least 21 years old to register and play at arenap. This is a non-negotiable requirement under Philippine law and PAGCOR's licensing conditions. arenap performs age verification checks during the registration process and may request government-issued ID (such as a Philippine passport, driver's license, or SSS/UMID card) to confirm your age. Accounts found to belong to players under 21 will be immediately suspended and any funds returned.

arenap follows KYC (Know Your Customer) procedures as required by PAGCOR and Philippine anti-money laundering regulations. You may be asked to submit:

• A valid government-issued photo ID (passport, driver's license, PhilSys ID, SSS/UMID, or PRC ID)
• A selfie holding your ID
• Proof of address (utility bill, bank statement, or barangay certificate dated within 3 months)

Verification is typically completed within 1–2 business days. Fully verified accounts enjoy higher withdrawal limits and faster processing.

No. Each player is permitted to hold only one active arenap account. Creating duplicate accounts is a violation of arenap's Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the login page rather than creating a new account.

Visit the arenap Login page and click the "Forgot Password?" link. Enter the email address associated with your account and arenap will send you a secure password reset link. The link expires after 30 minutes for security purposes. If you don't receive the email within a few minutes, check your spam or junk folder. For further assistance, contact our support team at [email protected].

arenap supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card (Visa/Mastercard debit linked to a Philippine bank account)

Please note: cryptocurrency deposits and credit card deposits are not accepted on arenap. This is in line with current Philippine payment regulations.

GCash and Maya deposits are processed instantly in most cases — your arenap balance is credited within seconds of a successful transaction. If your deposit does not reflect after 5 minutes, please take a screenshot of your GCash/Maya transaction confirmation and contact arenap support with the reference number. Do not attempt to deposit again until the issue is resolved.

To withdraw from arenap, navigate to the Cashier section of your account and select "Withdraw." Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Key points to note:

• Your account must be fully KYC-verified before withdrawals are processed.
• Withdrawals are sent to the same payment method used for your most recent deposit (for security).
• Standard processing time is 1–3 business days for bank transfers; GCash and Maya withdrawals are typically processed within 24 hours.
• Minimum withdrawal amount is ₱500.

arenap does not charge any fees on deposits or withdrawals from our end. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay or PESONet transfers. We recommend checking with your bank or GCash/Maya before initiating a transaction. arenap is not responsible for third-party fees charged by payment providers.

The minimum deposit at arenap is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱200 due to processing requirements. There is no maximum deposit limit for standard verified accounts, though higher deposits may trigger additional verification checks in line with PAGCOR's anti-money laundering requirements.

arenap offers a diverse game library built for Filipino players:

• Ezugi Live: Real-time live dealer tables including baccarat, roulette, blackjack, and more — streamed in HD with professional dealers.
• Ocean Phoenix: An immersive fish shooting arcade game with multiplayer action and big multiplier rewards.
• Bingo: Online bingo rooms with multiple card options and community jackpots.
• Slots: A wide selection of video slots from leading game providers, featuring various themes, paylines, and bonus features.

New games are added regularly — check the arenap Casino page for the latest additions.

Yes. Ezugi Live tables on arenap operate 24 hours a day, 7 days a week, including Philippine holidays. Live dealer tables are hosted from professional studios with multiple camera angles and real-time chat functionality. Peak hours typically see more tables open and faster seat availability. Visit the Ezugi Live page for the full table schedule and game variants.

Absolutely. arenap is fully optimized for mobile play on both Android and iOS devices. The platform runs smoothly on any modern smartphone or tablet browser — no app download is required, though a dedicated app may be available depending on your region. For the best experience on mobile, use a stable Wi-Fi or LTE connection, especially when playing Ezugi Live dealer games which require a consistent stream.

Yes. All slot and RNG-based games on arenap use certified Random Number Generators (RNGs) that are independently tested to ensure fair and unpredictable outcomes. Live dealer games from Ezugi are conducted by trained human dealers using physical equipment (cards, roulette wheels) under studio surveillance. arenap operates under PAGCOR oversight, which requires regular audits of game integrity and payout accuracy.

arenap offers a welcome bonus for newly registered and verified players. The specific bonus amount and structure may vary based on current promotions — visit the arenap Casino page or log in to your account to see the latest welcome offer available to you. All bonuses are subject to wagering requirements and terms, which are clearly stated on the promotion detail page.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering — slots typically contribute 100%, while live table games may contribute less. Always read the full bonus terms before claiming any offer.

If you have a valid arenap promo code, you can enter it during the deposit process in the "Promo Code" field in the Cashier section. Make sure to enter the code exactly as provided — codes are case-sensitive. Promo codes have expiry dates and usage limits, so use them promptly. If a code isn't working, contact arenap support with the code and they'll verify its validity for your account.

Log in to your arenap account and navigate to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. If you want to increase a limit, a mandatory 7-day cooling-off period applies. Decreasing a limit is instant. We strongly encourage all players to set a deposit limit that reflects their entertainment budget — never gamble with money you cannot afford to lose.

Self-exclusion allows you to voluntarily block yourself from accessing arenap for a set period. Available durations are 6 months, 1 year, 3 years, or permanent exclusion. To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team directly. Self-exclusion takes effect immediately and cannot be reversed during the elected period. During exclusion, you will not be able to log in, deposit, or receive promotional communications from arenap. Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available:

• NCMH Crisis Hotline: Call 1553 (toll-free, 24/7) — National Center for Mental Health
• DOH Mental Health Program: Referrals to licensed counselors across the Philippines
• Gamblers Anonymous Philippines: Peer support meetings in Metro Manila, Cebu, and Davao
• arenap Support: Our responsible gaming team can help you set limits or process a self-exclusion request anytime

For more information, visit our dedicated Responsible Gaming page.

arenap's customer support team is available 24/7 via live chat on the platform — this is the fastest way to get help. You can also reach us by email at [email protected] for non-urgent inquiries. Our support agents are fluent in English and Filipino, so feel free to write in whichever language you're most comfortable with. Average live chat response time is under 3 minutes during peak hours.

Yes. arenap uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Financial transactions are processed through PCI-DSS compliant payment gateways. Your personal data is handled in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and our Privacy Policy. We never sell or share your personal information with unauthorized third parties.

If you suspect your account has been accessed without your permission, take these steps immediately:

• Change your password right away via arenap Login > Forgot Password
• Contact arenap support via live chat to flag the account for review and temporary freeze
• Check your registered email for any login notifications you didn't initiate
• Enable two-factor authentication (2FA) if not already active on your account

arenap's security team will investigate and respond within 24 hours. Never share your password or OTP with anyone — arenap staff will never ask for your password.

Yes. arenap operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR), the government authority responsible for licensing and supervising online gaming in the Philippines. PAGCOR regulation means arenap is subject to regular audits, player protection requirements, and responsible gaming standards. Players can verify PAGCOR-licensed operators through the official PAGCOR website.