These Terms & Conditions govern your access to and use of the arenap online casino platform. Please read them carefully before registering or placing any wagers. By creating an arenap account, you confirm that you have read, understood, and agreed to be bound by these terms.
A plain-language summary of the most important points — the full legal text follows below.
You must be at least 21 years old to register and use arenap. This is a strict PAGCOR regulatory requirement. Age verification is mandatory during KYC. Accounts found to belong to underage users will be immediately suspended and all funds returned.
arenap is operated under PAGCOR oversight and is intended for use by players physically located in the Philippines. Access from jurisdictions where online gambling is prohibited is not permitted. You are responsible for ensuring compliance with your local laws.
All bonuses, promotions, and free credits offered by arenap are subject to wagering requirements and specific terms. Bonuses cannot be withdrawn as cash until wagering conditions are met. arenap reserves the right to modify or withdraw promotions at any time.
Each player is permitted to hold only one arenap account. Creating multiple accounts — whether to claim multiple bonuses or for any other reason — is strictly prohibited and will result in permanent suspension of all associated accounts and forfeiture of balances.
Withdrawals are processed to the same payment method used for deposit (GCash, PayMaya, or bank transfer). arenap does not process withdrawals to third-party accounts. All withdrawal requests are subject to identity verification before processing.
arenap provides deposit limits, session reminders, and self-exclusion tools. Players experiencing gambling-related harm are encouraged to use these tools or contact our support team. Gambling is addictive — arenap takes its duty of care to players seriously.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and arenap ("arenap," "we," "us," or "our") governing your access to and use of the arenap online casino platform, including all games, features, promotions, and services available at arenap.app (the "Platform").
By accessing the Platform, creating an account, or placing any wager, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
If you do not agree to these Terms, you must immediately cease using the Platform and close your account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the amended Terms.
2.1 Age Requirement. You must be at least twenty-one (21) years of age to register for and use the arenap Platform. This requirement is mandated by the Philippine Amusement and Gaming Corporation (PAGCOR) and is strictly enforced. By registering, you represent and warrant that you are 21 years of age or older.
2.2 Identity Verification (KYC). arenap is required by PAGCOR regulations to verify the identity of all players before enabling real-money play. You must submit a valid, government-issued Philippine identification document (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, or PRC ID) as part of the Know Your Customer (KYC) process. arenap reserves the right to request additional documentation at any time.
2.3 One Account Per Player. Each individual may hold only one (1) arenap account. The creation of multiple accounts by a single individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited. arenap reserves the right to close all duplicate accounts and forfeit any balances therein.
2.4 Geographic Restrictions. The arenap Platform is operated under PAGCOR oversight and is intended for players physically located within the Philippines. You are solely responsible for determining whether your use of the Platform is lawful in your jurisdiction. arenap makes no representation that the Platform is appropriate or available for use in locations outside the Philippines.
2.5 Accurate Information. You agree to provide accurate, current, and complete information during registration and to update such information promptly if it changes. Providing false or misleading information is grounds for immediate account suspension and forfeiture of funds.
3.1 You are solely responsible for maintaining the confidentiality of your arenap account credentials, including your username, password, and any one-time passwords (OTPs) issued to your registered mobile number.
3.2 You agree not to share your account credentials with any third party. arenap will never ask for your password via live chat, SMS, email, or any other channel. Any communication requesting your password should be treated as fraudulent.
3.3 You must notify arenap's customer support immediately if you suspect unauthorized access to your account. arenap will not be liable for any losses resulting from unauthorized account access where you have failed to take reasonable precautions to protect your credentials.
3.4 arenap employs SSL/TLS encryption, two-factor authentication (2FA), and session monitoring to protect your account. You are encouraged to enable 2FA in your account security settings.
4.1 Accepted Payment Methods. arenap accepts deposits and processes withdrawals via the following methods: GCash, PayMaya/Maya, and bank transfer to major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to Philippine bank accounts may also be accepted.
4.2 Prohibited Funding Sources. In compliance with Philippine regulations, arenap does not accept deposits funded by credit cards for gambling purposes. Cryptocurrency of any kind is not accepted as a deposit or withdrawal method.
4.3 Minimum Deposit. The minimum deposit amount is ₱100 (one hundred Philippine Pesos). Minimum and maximum transaction limits may vary by payment method and are displayed at the time of transaction.
4.4 Withdrawal Processing. Withdrawals will be processed to the same payment method used for the most recent deposit, subject to identity verification. arenap does not process withdrawals to third-party accounts or payment methods not registered in your name. Processing times vary by method; e-wallet withdrawals (GCash, PayMaya) are typically processed within 24 hours on business days.
4.5 Anti-Money Laundering. arenap complies with applicable Philippine anti-money laundering (AML) laws and PAGCOR AML guidelines. arenap reserves the right to request source-of-funds documentation for large transactions and to report suspicious transactions to the appropriate authorities.
5.1 arenap may offer bonuses, free credits, cashback, and other promotional incentives from time to time. All such offers are subject to specific terms and conditions, including wagering requirements, time limits, game restrictions, and maximum withdrawal limits, which will be communicated at the time the offer is made.
5.2 Bonus funds are credited to a separate bonus balance and must meet the applicable wagering requirement before they or any winnings derived from them may be withdrawn as cash.
5.3 arenap reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Bonuses obtained through fraudulent means, including the use of multiple accounts, will be forfeited and the associated account(s) suspended.
5.4 Players who have opted for self-exclusion or deposit limits under the Responsible Gaming program are not eligible to receive promotional bonuses during the applicable restriction period.
6.1 All games available on the arenap Platform — including slots, live dealer games, bingo, and sports betting — are governed by individual game rules displayed within each game interface. You are responsible for familiarizing yourself with the applicable rules before placing wagers.
6.2 arenap's random number generator (RNG) games use certified RNG technology that has been independently tested for fairness and randomness. Live dealer games are conducted by trained dealers in real time and are subject to the same fairness standards.
6.3 In the event of a technical malfunction, disconnection, or system error during a game, arenap reserves the right to void the affected round and return the wagered amount to the player's account. arenap's decision in such matters is final.
6.4 The use of automated software, bots, scripts, or any other tool designed to gain an unfair advantage in any arenap game is strictly prohibited and will result in immediate account suspension and forfeiture of all balances.
You agree not to engage in any of the following conduct while using the arenap Platform:
Violation of any of the above prohibitions may result in immediate account suspension, permanent ban, forfeiture of account balances, and referral to law enforcement authorities where applicable.
8.1 All content on the arenap Platform — including but not limited to software, game content, graphics, logos, trademarks, text, and user interface elements — is the property of arenap or its licensors and is protected by applicable intellectual property laws.
8.2 You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial entertainment purposes only. This license does not include the right to copy, reproduce, distribute, modify, or create derivative works from any Platform content.
8.3 The arenap name, logo, and all related marks are trademarks of arenap. You may not use these marks without prior written permission from arenap.
9.1 To the maximum extent permitted by applicable Philippine law, arenap shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform, including but not limited to loss of winnings, loss of data, or loss of profits.
9.2 arenap's total aggregate liability to you for any claim arising out of or related to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your arenap account in the thirty (30) days preceding the event giving rise to the claim.
9.3 arenap does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access and use the Platform at your own risk.
9.4 Nothing in these Terms shall exclude or limit arenap's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.
10.1 arenap is committed to promoting responsible gaming and minimizing the risk of gambling-related harm. The Platform provides a suite of responsible gaming tools accessible from your account settings, including deposit limits, loss limits, session time limits, reality check notifications, and self-exclusion.
10.2 Self-exclusion requests are processed immediately and cannot be reversed during the elected exclusion period. During a self-exclusion period, you will be unable to access your account, place wagers, or receive promotional communications from arenap.
10.3 arenap strictly enforces the 21+ age requirement. If you become aware that a minor has accessed the Platform using your account, you must notify arenap immediately and take steps to prevent further access.
10.4 If you believe you may have a gambling problem, we encourage you to visit our Responsible Gaming page for tools, resources, and support information. You may also contact the National Center for Mental Health (NCMH) Crisis Hotline at 1553.
11.1 arenap reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in the event of:
11.2 Upon account closure for reasons other than breach or fraud, any verified real-money balance remaining in your account (excluding bonus funds that have not met wagering requirements) will be returned to you via your registered payment method within a reasonable timeframe.
11.3 You may close your arenap account at any time by contacting customer support. Account closure requests are processed within 5 business days. Pending wagers at the time of closure will be settled according to normal game rules.
12.1 These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
12.2 In the event of any dispute arising out of or in connection with these Terms or your use of the arenap Platform, you agree to first contact arenap's customer support team to seek an informal resolution. arenap will endeavor to resolve all disputes within 14 business days of receiving a formal written complaint.
12.3 If a dispute cannot be resolved informally, it shall be submitted to the jurisdiction of the appropriate courts of the Philippines. Players may also escalate unresolved complaints to PAGCOR through its official regulatory channels.
13.1 arenap reserves the right to amend these Terms at any time. Material changes will be communicated to registered players via email or in-platform notification at least seven (7) days before the changes take effect, where practicable.
13.2 The most current version of these Terms will always be available on this page, with the "Last Updated" date reflecting the date of the most recent revision.
13.3 Your continued use of the arenap Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the arenap support team through the live chat feature available on the Platform, or by writing to us at the following email address:
Our customer support team is available 24 hours a day, 7 days a week, including Philippine public holidays. We aim to respond to all written inquiries within 2 business days.
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21+ only · PAGCOR regulated · Gambling is addictive. Know when to stop.