At arenap, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as an arenap player under Philippine data privacy law.
Six core commitments that define how arenap handles your personal information.
All data transmitted between your device and arenap's servers is protected by TLS/SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.
arenap's identity verification process complies with the National Privacy Commission (NPC) guidelines under the Data Privacy Act of 2012 (Republic Act 10173). Your ID documents are stored securely and used only for verification purposes.
arenap does not sell, rent, or trade your personal data to third-party marketers. Your information is shared only with service providers who are contractually bound to protect it and use it solely to support arenap's operations.
Under the Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data held by arenap. You may also object to certain processing activities. Contact our Data Protection Officer to exercise these rights.
arenap retains your personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by PAGCOR regulations and Philippine law. Account data is typically retained for five years after account closure.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, arenap will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by NPC Circular 16-03.
arenap ("arenap," "we," "us," or "our") operates the online casino platform accessible at arenap.app. arenap is the personal information controller responsible for the personal data collected through the Platform.
In compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, arenap has designated a Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy and ensuring compliance with applicable privacy laws.
You may contact our Data Protection Officer for any privacy-related inquiries, requests, or complaints at: [email protected] (subject line: "Data Privacy — DPO Request").
arenap collects the following categories of personal data:
arenap does not collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for identity verification and regulatory compliance purposes.
arenap collects personal data through the following means:
arenap processes your personal data on the following legal bases under the Data Privacy Act of 2012:
arenap uses your personal data for the following purposes:
6.1 Service Providers. arenap shares personal data with carefully selected third-party service providers who assist in operating the Platform, including KYC/identity verification providers, payment processors (GCash, PayMaya, banking partners), cloud hosting providers, customer support platform providers, and fraud prevention services. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing services to arenap.
6.2 Regulatory Authorities. arenap may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory direction.
6.3 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of arenap's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
6.4 No Sale of Data. arenap does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances.
arenap uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.
8.1 arenap implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include TLS/SSL encryption for data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting staff access to personal data, regular security audits and penetration testing, and multi-factor authentication for administrative access.
8.2 While arenap takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is 100% secure. You are responsible for keeping your account credentials confidential and for notifying arenap immediately of any suspected unauthorized access.
8.3 In the event of a personal data breach that poses a real risk to your rights and freedoms, arenap will notify the National Privacy Commission within 72 hours and will inform affected players without undue delay, in accordance with NPC Circular 16-03.
arenap retains your personal data for the following periods:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines.
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by arenap:
To exercise any of the above rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy — Rights Request." arenap will respond to all verified requests within fifteen (15) business days. We may require proof of identity before processing your request.
The arenap Platform is strictly intended for individuals who are at least twenty-one (21) years of age. arenap does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on the Platform or provided personal data to arenap, please contact us immediately at [email protected].
Upon receiving such a notification, arenap will promptly investigate, suspend the relevant account, delete any personal data collected from the minor, and return any funds deposited to the appropriate party.
arenap reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. Material changes will be communicated to registered players via email or in-platform notification at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how arenap protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or arenap's data handling practices, please contact our Data Protection Officer:
[email protected] (Subject: "Data Privacy — DPO Request")
If you are not satisfied with arenap's response to your privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines:
arenap is committed to working with you and the NPC to resolve any privacy concerns in a fair and timely manner.
Now that you know how we protect your privacy, explore everything arenap has to offer — from live dealer tables to slots and bingo, all on a PAGCOR-regulated platform.
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