Player Safety First

Responsible Gaming
at arenap

Gaming at arenap should always be fun — a form of entertainment, not a way to earn money or escape problems. We take our duty of care seriously, and we've built a full suite of responsible gaming tools to help every Filipino player stay in control, play within their means, and enjoy the experience safely.

Strictly 21+ Only — No Exceptions

arenap is a PAGCOR-regulated platform open exclusively to players who are at least 21 years of age. All accounts are subject to age verification. Underage gambling is illegal in the Philippines and will result in immediate account closure. Gambling is addictive. Know when to stop.

Player Protection Tools
Your Control Panel

arenap gives you real, practical tools to manage your gaming activity — all accessible directly from your account settings.

Deposit Limits

Set daily, weekly, or monthly deposit caps on your arenap account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period — decreasing it is instant.

Loss Limits

Define the maximum amount you're comfortable losing over a set period. arenap will automatically restrict further play once your loss limit is reached, giving you a hard stop before things go too far.

Session Time Limits

Set a maximum session duration so the platform automatically logs you out after your chosen time. Pair this with reality check notifications that remind you how long you've been playing every 30, 60, or 90 minutes.

Take a Break

Need a short pause? Use the "Take a Break" feature to temporarily suspend your arenap account for 24 hours, 48 hours, or up to 30 days. During this period, you cannot log in, deposit, or place wagers.

Self-Exclusion

For players who need a longer break, arenap offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is processed immediately and cannot be reversed during the elected period.

Reality Check Alerts

arenap sends periodic on-screen notifications showing your session duration and net win/loss position. These gentle reminders help you stay grounded and make informed decisions about whether to continue playing.

Understanding Problem Gambling
Is Your Gaming Still Fun?

Responsible gaming starts with honest self-reflection. Here's what arenap wants every player to know.

For the vast majority of players, online gaming at arenap is exactly what it's meant to be — an entertaining pastime, a bit of excitement after a long day at work in Makati or Quezon City, or a fun way to enjoy a game of bingo with friends online. But for some people, gambling can become a problem, and it's important to recognize the warning signs early.

Problem gambling doesn't always look like what you see in the movies. It can start subtly — spending a little more than planned, chasing a loss to "break even," or feeling irritable when you can't play. arenap is committed to helping players identify these patterns before they escalate, and to providing the tools and resources needed to regain control.

The key principle of responsible gaming at arenap is simple: only gamble with money you can afford to lose, and never gamble to solve financial problems. Gambling outcomes are determined by random number generators and chance — there is no strategy that guarantees a win, and no amount of play that makes a loss "due" to be recovered.

Warning Signs of Problem Gambling
  • Spending more money or time gambling than you intended
  • Gambling to escape stress, anxiety, depression, or boredom
  • Chasing losses — continuing to play to try to win back money you've lost
  • Lying to family or friends about how much you gamble or how much you've lost
  • Neglecting work, school, family, or personal responsibilities because of gambling
  • Borrowing money, selling possessions, or taking loans to fund gambling
  • Feeling restless, irritable, or anxious when trying to cut down or stop gambling
  • Repeatedly trying to stop gambling but being unable to do so

If you recognize two or more of the above signs in your own behavior, we strongly encourage you to use arenap's self-exclusion tool immediately and to reach out to a professional support service. There is no shame in asking for help — problem gambling is a recognized health condition, and effective support is available in the Philippines.

Quick Self-Assessment Checklist

I set a budget before I play and I stick to it every session.

I treat any money I deposit as entertainment spending — I'm okay if I lose it.

I take regular breaks and don't play for more than 1–2 hours at a stretch.

I never gamble when I'm stressed, upset, drunk, or trying to solve a money problem.

My family and friends know I play online games and they're comfortable with it.

I can stop playing whenever I want to, without feeling anxious or compelled to continue.

If you couldn't honestly check all six boxes above, it may be time to take a step back. Use arenap's deposit limit or self-exclusion tools, or speak to one of the support organizations listed below. Remember: Gambling is addictive. Know when to stop.

PAGCOR Compliance
Regulated, Accountable, Transparent

arenap operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). As a PAGCOR-regulated platform, arenap is required to implement and maintain responsible gaming programs, enforce the 21+ age restriction, and cooperate with PAGCOR's player protection initiatives. Our responsible gaming tools are audited regularly to ensure they function as described.

PAGCOR's responsible gaming framework requires all licensed operators to provide players with access to self-exclusion, deposit limits, and problem gambling information. arenap exceeds these baseline requirements by offering additional tools such as loss limits, session time limits, and reality check notifications — because we believe that doing the minimum is not enough when it comes to player welfare.

Players who have self-excluded from arenap may also register with PAGCOR's national self-exclusion database, which prevents them from accessing other PAGCOR-licensed gaming platforms. Contact arenap's customer support team for assistance with national self-exclusion registration.

Support Resources
You're Not Alone

If you or someone you know needs help with problem gambling, these Philippine-based resources are available.

NCMH Crisis Hotline

National Center for Mental Health — available 24/7. Call 1553 (toll-free from any Philippine network). Provides mental health support including gambling-related concerns.

DOH Mental Health Program

The Department of Health's mental health program provides referrals to licensed counselors and treatment facilities across the Philippines, including in Manila, Cebu, and Davao.

Gamblers Anonymous Philippines

A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are held in Metro Manila and major cities.

arenap Customer Support

Our responsible gaming team is available 24/7 via live chat on the Platform. We can help you set limits, process a self-exclusion request, or connect you with external support resources. Email: [email protected]

Gambling is addictive. Know when to stop. arenap is strictly for players aged 21 and above. If gambling is no longer fun, please use our self-exclusion tool or call the NCMH Crisis Hotline at 1553.
Play Smart, Play Safe

Enjoy arenap Responsibly

Set your limits, know your budget, and play for fun. arenap's full game library — live tables, slots, bingo — is waiting for you on a platform that puts your safety first.

21+ only · PAGCOR regulated · Gambling is addictive. Know when to stop.